Customer service
Please don’t hesitate to address us with any questions relating to purchases on our website.
Contact us via e-mail: [email protected].
We will answer your message within one business day. You can also contact us at telephone +372 555 89 474 on business days from 11 a.m. to 6 p.m.
Purchase
Making purchases in the Pulanna online store is very easy. Select the goods you want to buy and place them in the “basket”. Then provide your personal information, select a delivery and payment method. You will receive confirmation of your order by email.
Payment
You can pay for your purchases in the Pulanna online store through a bank link (Swedbank, SEB, LHV Pank, Nordea, Danskebank, Krediidipank), bank transfer or by credit card.
The payment is made in a safe environment outside the online store. If you pay by bank link, the payment is made in a safe environment of a respective bank; if you pay by credit card – in a safe payment environment, Stripe, ESTO, Maksekeskus.
The Pulanna online store has no access to customer’s bank details or credit card.
Bank transfer
When paying by bank transfer, you should indicate the order number in the clarification line.
Accounts for payment
| Bank | Official bank requisites | Recipient | Bank account |
|---|---|---|---|
| SEB | Official bank requisites | Pulanna Kosmeetika OÜ | EE301010220099055014 |
| Swedbank | Official bank requisites | Pulanna Kosmeetika OÜ | EE762200221045524760 |
Returns & Exchange
You have the right to return your goods within 14 days.
The condition and packing of the goods must be as they were at the moment of delivery. We take back only unused goods in original packing. You must also attach the invoice (bill of dispatch), which is also a guarantee certificate.
The payment for returned goods shall be made by bank transfer within 2-6 days. You can accelerate the refund of your money by specifying your current account on the order form.
Return address
Pulanna Kosmeetika OÜ
Paavli 4
10412 Tallinn
Estonia
Payment Options
You can pay for your purchases in the Pulanna online store through a bank link (Swedbank, SEB, LHV Pank, Nordea, Danskebank, Krediidipank), bank transfer or by credit card.
The payment is made in a safe environment outside the online store. If you pay by bank link, the payment is made in a safe environment of a respective bank; if you pay by credit card – in a safe international payment environment, Maksekeskus.
The Pulanna online store has no access to customer’s bank details or credit card.
Legal information
All legal relations arising during the purchase of goods in the Pulanna online store are governed by the Law of Obligations Act (Võlaõigusseadus), Consumer Protection Act and other regulatory acts in force in the Republic of Estonia.
Processing of personal data
By entering their data at the web store and with a corresponding consent, the consumer agrees with the collection and processing of their personal data (name, phone number, delivery and/or home address, e-mail address) and the transfer of their personal data to the logistics partners for the delivery of goods.
The Pulanna web store has the right to use the consumer’s residence or other address for advertisements and other information to the consumer.
The consumer has the right to forbid the collection and use of their personal data at any time, except where this is necessary for the collection of a contractual claim or for the delivery of goods.
Electronic personal data are used for direct mail only if the consumer has given a separate consent for this on the www.pulanna.ee/en website
Encrypted communication with banks during the payment of goods ensures the security of the consumer’s personal bank details and makes them inaccessible for the web store itself.