Terms & Conditions

Customer service

Please don’t hesitate to address us with any questions relating to purchases on our website.

Contact us via e-mail: info@pulanna.ee.

We will answer your message within one business day. You can also contact us at telephone +372 555 89 474 on business days from 11 a.m. to 6 p.m.

Purchase

Making purchases in the Pulanna online store is very easy. Select the goods you want to buy and place them in the “basket”. Then provide your personal information, select a delivery and payment method. You will receive confirmation of your order by email.

Payment

You can pay for your purchases in the Pulanna online store through a bank link (Swedbank, SEB, LHV Pank, Nordea, Danskebank, Krediidipank), bank transfer or by credit card.

The payment is made in a safe environment outside the online store. If you pay by bank link, the payment is made in a safe environment of a respective bank; if you pay by credit card – in a safe payment environment, Maksekeskus.

The Pulanna online store has no access to customer’s bank details or credit card.

Bank transfer

When paying by bank transfer, you should indicate the order number in the clarification line.

Accounts for payment

BankOfficial bank requisitesRecipientBank account
SEBOfficial bank requisitesPulanna Kosmeetika OÜEE301010220099055014
SwedbankOfficial bank requisitesPulanna Kosmeetika OÜEE762200221045524760

Delivery

The Pulanna online-shop performs delivery to Estonia, Finland, Baltics, rest of Europe, United States and Canada.

Free delivery throughout Estonia is provided for orders for over €20!

Delivery methods

CountryDelivery methodPriceEstimated delivery timeFree delivery over
EstoniaOmniva Parcel Terminal2.70 €1-3 working days20 €
Itella SmartPOST Parcel Terminal2.70 €1-3 working days20 €
Standard3.95 €1-3 working days20 €
FinlandItella SmartPOST Parcel Terminal11 €2-3 working days100 €
Standard13.95 €2-3 working days100 €
LatviaOmniva Parcel Terminal7 €2-3 working days100 €
Standard8 €2-3 working days100 €
LithuaniaStandard8.50 €3-5 working days100 €
Rest of EuropeStandardfrom 13.95 €1-2 weeks100 €
ArmeniaStandard15.10 €1-2 weeks100 €
United StatesStandard22.50 €2-3 weeks-
CanadaStandard23.50 €2-3 weeks-

Returns & Exchange

You have the right to return your goods within 14 days.

The condition and packing of the goods must be as they were at the moment of delivery. We take back only unused goods in original packing. You must also attach the invoice (bill of dispatch), which is also a guarantee certificate.

The payment for returned goods shall be made by bank transfer within 2-6 days. You can accelerate the refund of your money by specifying your current account on the order form.

Return address

Pulanna Kosmeetika OÜ
Paavli 4
10412 Tallinn
Estonia

Payment Options

You can pay for your purchases in the Pulanna online store through a bank link (Swedbank, SEB, LHV Pank, Nordea, Danskebank, Krediidipank), bank transfer or by credit card.

The payment is made in a safe environment outside the online store. If you pay by bank link, the payment is made in a safe environment of a respective bank; if you pay by credit card – in a safe international payment environment, PayPal.

The Pulanna online store has no access to customer’s bank details or credit card.

Legal information

All legal relations arising during the purchase of goods in the Pulanna online store are governed by the Law of Obligations Act (Võlaõigusseadus), Consumer Protection Act and other regulatory acts in force in the Republic of Estonia.

Processing of personal data

By entering their data at the web store and with a corresponding consent, the consumer agrees with the collection and processing of their personal data (name, phone number, delivery and/or home address, e-mail address) and the transfer of their personal data to the logistics partners for the delivery of goods.

The Pulanna web store has the right to use the consumer’s residence or other address for advertisements and other information to the consumer.

The consumer has the right to forbid the collection and use of their personal data at any time, except where this is necessary for the collection of a contractual claim or for the delivery of goods.

Electronic personal data are used for direct mail only if the consumer has given a separate consent for this on the www.pulanna.ee/en website

Encrypted communication with banks during the payment of goods ensures the security of the consumer’s personal bank details and makes them inaccessible for the web store itself.